Refund Policy

Due to the digital nature of our mystery content and instant delivery system, we maintain a strict no-refund policy on all purchases. This policy applies to: • Individual mystery purchases • Custom generated mysteries • All digital downloads Once a payment is processed and digital content is made available, the sale is final.

Our products are delivered instantly through: • Secure PDF downloads • Digital access links made available by FastSpring • Platform-based content access • Custom Generated Cases can take up to 24 to receive the link Upon successful payment, you receive immediate access to your purchased content. This immediate access to intellectual property constitutes the complete delivery of the product.

When you purchase our mysteries, you receive: • Immediate digital access for Buy, and up to 24 hrs for Create • Complete mystery materials • Print-ready files • Usage instructions Before purchase, please ensure: • Your device meets technical requirements • You understand the product format • You've reviewed the sample content • You're familiar with our terms of use

Limited exceptions may be considered in cases of: • Technical delivery failure • Corrupted files • Duplicate charges • Unauthorized transactions These cases must be reported within 24 hours of purchase and will be evaluated on a case-by-case basis.

To protect your purchase: • Review technical requirements • Check device compatibility • Verify payment details • Save your purchase confirmation We maintain secure transaction records and purchase logs for all orders.

For any questions or concerns about your purchase: 1. Contact us immediately at contact@dgfdigital.com 2. Include your order number and detailed description 3. Attach any relevant screenshots or documentation Response Time: • Initial response within 24 hours • Resolution timeline varies by case All disputes will be handled professionally and evaluated based on: • Transaction records • Access logs • Communication history • Technical data

Pre-Access Cancellation: • Orders can be cancelled only if content hasn't been accessed • Cancellation must be requested within 1 hour of purchase • Cancellation requests must be sent via email Post-Access: • No cancellations after content access • No refunds for accessed content • No exceptions for accidental purchases

For every purchase, you receive: • Purchase confirmation email • Transaction receipt • Access instructions • Download links Keep these documents for: • Purchase verification • Technical support • Customer service • Dispute resolution

For assistance with your purchase: • Email: contact@dgfdigital.com • Response time: Within 24 hours • Support hours: Monday-Friday Please provide: • Order number • Purchase date • Detailed description of issue • Screenshots if applicable Our support team is committed to helping resolve any technical or access issues while adhering to our no-refund policy.